Add Yahoo as a preferred source to see more of our stories on Google. Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.

It’s not just you: More U.S. customers than ever before report experiencing product and service problems. Subscribe to read this story ad-free Get unlimited access to ad-free articles and exclusive ...

LONDON/MONTREAL, May 26 (Reuters) - Nikoleta Dodova is among a growing number of dissatisfied airline customers. Having bought her mother and niece airline tickets from Sweden to Macedonia last year, ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...