Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

It is deduced from evolutionary economics theory that the first priority in sales and customer relationship management improvement is to identify, recruit, and train process thinking excellence. A ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that offers customized analytics solutions, has announced the completion of their new article on customer relationship management.

When a customer relationship management (CRM) strategy is integrated with a firm’s overall strategic plan, it helps the firm perceive and respond to business and economic trends. CRM strategy starts ...

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Salesforce said it has agreed to acquire Apromore, a provider of process intelligence software, in a deal with undisclosed financial terms.

Turning a profit means managing vital business opportunities from lead to pipeline. Leveraging one of these 10, tested lead management tools will help keep your company in the black. Although closely ...