DAVENPORT, Fla. (WFLA) — A customer at a Polk County McDonald’s was shot during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story, 19, and Nicholas Jones, 18, ...
Tom Conrad knows that fixing the customer relationship is as important as fixing the software. I have to imagine Tom Conrad has been very busy since being appointed first interim and then permanent ...
Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few changes Costco has made over the years. Sometimes, change is inevitable. However, the problem comes ...