LONDON--(BUSINESS WIRE)--SpendEdge, a global procurement market intelligence firm, has announced the release of their Global Contact Center Outsourcing Category - Procurement Market Intelligence ...

Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter resilience in the face of change, none can ...

Not long ago, it wasn’t uncommon for organizations to view their call center as a necessary nuisance, a required cost of doing business, and thus, many didn’t think twice about handing the entire ...

Trevor Clark is the Founder and CEO of ShyftOff, a flexible, on-demand outsource solution for contact centers and customer support teams. Outsourcing is a strategic decision that many contact center ...

Thomas Friedman's The World is Flat was one of a number of best-selling books published in 2005 that looked at globalization. One of the most significant trends in this new global economy is ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the call center outsourcing market, and it is poised to grow by USD 13.54 bn during 2019-2023, progressing at a CAGR of 3% during the forecast ...

After several years of stagnant growth, contact center outsourcing in the US and Americas is now poised for a significant upswing. Given the prediction by business & technology analysis firm Ovum, ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

The worldwide market for customer service outsourcing hit $12.2 billion in 2007, compared with $8.4 billion in 2004, according to Gartner Research. The main reason it’s so popular? Marketers can save ...

There are signs that the trend toward outsourcing call center jobs to low-wage countries like India may be slowing down. Research shows that some call centers are most effective when staffed by ...