Today, we have a round up of recent certification launches and current education offers from Cisco and Microsoft. * Policy change for Cisco’s security certification Cisco last month changed the ...

In an advisory issued on Wednesday, Cisco said its Unified Contact Center Enterprise, Unified Contact Center Hosted, IP Contact Center Enterprise and IP Contact Center Hosted products are vulnerable ...

CallTower has introduced the new CallTower IP Call Center Suite a hosted end-to-end voice and data solution that includes the Cisco Unified Contact Center Enterprise Edition.

Cisco Systems is bundling up its tools for all kinds of communication in enterprises and giving the set an appropriately broad brand name: the Cisco Unified Communications system. The range of ...

Migration to a Cisco unified call center, along with professional management services, takes customer contact to the next level at CooperVision. Customer service is a key to success in any industry.

IBM Corp. and Cisco Systems Inc. have agreed to jointly develop and sell IP (Internet Protocol) telephony systems, the companies announced Tuesday. As part of the agreement, Cisco’s voice, video and ...

Making customer contact centers more flexible and giving call agents more productive tools are among the many features being introduced with a slew of product launches at Voicecon this week. Alcatel, ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 17, 2003--Cisco Systems(R) (Nasdaq:CSCO) today announced the Ingersoll-Rand Company has successfully deployed a new Cisco Internet Protocol (IP) Communications ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

Ex-Cisco engineer Dave Cote has ambitious plans for Stanley Works‘ global VoIP network: hundreds of sites and potentially tens of thousands of Session Initiation Protocol phones. But the project will ...

Anyone ever been able to do this? Cisco has no documentation for the proceedure, but we need to get it to stop using a remote reporting server because the dip-shit who installed it did it on Non-Cisco ...

Cisco Systems is bundling up its tools for all kinds of communication in enterprises and giving the set an appropriately broad brand name: the Cisco Unified Communications system. The range of ...