Churn management is an essential element of maintaining any business, but it is especially critical at a time of economic uncertainty. While it should be top of mind for any revenue leader, it is ...
That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...
Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn. Healthcare ...
Sonar, a leading provider of BSS/OSS solutions for broadband providers, is proud to announce the launch of Sonar Retain, a ...
In either a bull or bear real estate market, it’s inevitable. In the next one to three years, companies nationwide will churn an average of 44 percent of their staff and an average of 31 percent of ...
NETSCOUT ® SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced its solutions to support cable providers and ...
Since launching a year ago, Wishpond has added over 500 new Propel IQ customers, which is generating higher gross margins and has shown up to 40% lower customer churn rate than the Company's previous ...
Oracle's quarterly CX release keeps analysts on our toes - and this quarter was no exception (Oracle Live: Quarterly Update on Innovations for Advertising and CX.- May 2021) With Oracle's May 2021 ...
The term customer churn is widely used in the business world to describe the loss of customers or clients over a certain period of time. In the context of the health industry, it refers to the number ...
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