Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...

Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank ...

I won’t be able to continue our chat if you use this language,” suggesting ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for ...