Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...

WESTLAKE VILLAGE, Calif.: 15 February 2012 — Avaya, a global provider in business collaboration systems, software and services, has achieved certification for a fourth consecutive year under the JD ...

Company highlights the ROI of next generation customer service at industry conference Brand imperative for today's businesses: reach customers through more channels faster and unify the experience -- ...

Timed to coincide with the Enterprise Connect 2013 conference, Avaya announced additions to its Avaya Collaborative Cloud portfolio with offers specifically designed for cloud service providers (CSPs) ...

Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Avaya is formalizing an outsourcing service it has been offering select clients for the past year. The service, Avaya Communications Outsourcing Solutions, manages all of a company’s communications ...

Avaya Inc. today is announcing a new subscription-based monthly voice-over-IP (VoIP) service for medium and large businesses that allows them to avoid complicated equipment installations. The ...

Communications and collaborations software provider Avaya has announced two deployments of its cloud-based unified-communications-as-a-service (UCaaS) offerings in learning and delivery environments, ...

Today Avaya announced that regional service provider nTelos Wireless is driving down costs and delivering market-leading customer service by using Avaya Customer Experience Interaction Management ...