Over the Thanksgiving holiday, I said something hurtful to someone I care about. It got me thinking about how to make a genuine apology, and the emotional obstacles that stand in the way of saying ...

In work, family and friendships, mending broken ties can be difficult if we do not apologize properly. In a bid to save the relationship, more hurtful words might be spoken. You have to say “I am ...

People who reflexively say "sorry" for everything—from asking questions to simply existing—often don't realize they're trapped in predictable psychological patterns that reveal far more about their ...