Customers angry at being stuck in what they say are expensive SolarZero contracts are turning to disputes resolution services for help.

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. What's a fair price for not being able to use your phone for around 12 hours? For AT&T customers ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. “You guys are killing all loyalty to Southwest by ...

An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker stays firm, sets boundaries, and handles the situation with more control ...

On Monday night, angry DTE customers let their voices be heard during town halls over DTE's handling of recent power outages. Some spent days, while others spent over a week without power in the dark ...

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of the ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...