Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

BAXLEY, Ga. -- Two angry customers are seen on video attacking a restaurant owner and punching her 15-year-old daughter in the face over a complaint about their order. In the video, a man and a woman ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

AI has been helping CX agents in many ways. Now it promises to help them relieve some of the stress of dealing with angry customers. Softbank Group’s telecom arm developed an AI tool which softens the ...

ORLANDO, Fla. — A central Florida woman contacted Action 9 after her home solar system suddenly stopped working. She told Consumer Investigator Jeff Deal the companies responsible for making sure the ...

Taking the stress of call centre operators with an AI shield SoftBank has developed AI voice-conversion technology to reduce call centre operators' psychological stress by altering the voices of angry ...

A popular California vegan restaurant chain announced it was shutting its doors after years of financial struggles — but the final nails in the coffin came from angry vegans who began attacking the ...