After Amazon automated its vendor managers’ forecasting, purchasing, and negotiation tasks, I expected to find them sullen. The narrative typically dives into mass unemployment, the end of work and ...

After Amazon automated its vendor managers’ forecasting, purchasing, and negotiation tasks, I expected to find them sullen. The narrative typically dives into mass unemployment, the end of work, and ...

Humans are predictable, Amazon knows it well. “Pick a ZIP code, and Amazon can pretty much tell you what people wear, buy and do in that ZIP code,” said Neil Ackerman, an ex–Amazon general manager.

Area managers routinely spend 50–70 hours each week in a large warehouse like this one. Just how does the self-proclaimed “most customer-centric company on Earth” accomplish this? Largely by ...

When I wrote my book, Always Day One, I wanted to open up the tech giants’ method of doing business to the outside world. My sense was that by revealing their leadership practices, processes, and ...

Like Amazon, AI can transform companies in the next several years. (Dall-e) Humans are predictable, Amazon knows it well. “Pick a ZIP code, and Amazon can pretty much tell you what people wear, buy ...