Opinions expressed by Entrepreneur contributors are their own. Despite what you might have heard in professional circles, money does not make the world go “round. What does make a difference, both in ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Edwige A. Robinson is the Senior Vice President of Network Engineering & Operations and Transformation of the Central Region at T-Mobile. Innovations in science and technology constantly change the ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

You've had the worst day of your life and you need to word-vomit all your feelings. Your dad won't pick up the phone. Shoot. Mom? Nope. Best friend? Nothing. Therapist? If you only had an appointment.

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Good communication isn’t just about being able to get your words across; it’s about being able to hear and absorb what the other person is saying. Your ability to listen often gets overlooked as a ...

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Raise your hand if you’ve ever zoned out as your friend gave you the play-by-play of their latest dating endeavor, or while your partner told you about their day. It’s awkward, but understandable.