In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

Almost 40 years ago when 800 phone numbers that spelled something were all the rage, Jim McCann transformed his chain of New York flower shops into what became the national chain 1-800-Flowers. It’s ...